Nobody likes to have to report a fault or damage of a previously purched product. However, if that is the case, one wants to be able to report the defect efficiently and without complications to then receive an answer as soon as possible. Thanks to the VBL COMPLAINTS application, the client can take pictures or record a video showing the encountered damage, attach relevant documents and send a request for a resolution to the shop where the procust was purchased.
Nobody likes to have to report a fault or damage of a previously purched product. However, if that is the case, one wants to be able to report the defect efficiently and without complications to then receive an answer as soon as possible. Thanks to the VBL COMPLAINTS application, the client can take pictures or record a video showing the encountered damage, attach relevant documents and send a request for a resolution to the shop where the procust was purchased.
How does it work
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1. You notice that the product you received is faulty -
2. File a complaint -
3. Enter the purchase date together with the date when the damage was noticed -
4. Register the damage by attaching photos or a video -
5. Fill in all the necessary information regarding the purchase of the product such as the receipt, warranty card and barcode -
6. Choose your preferred complaint resolution; repair, refund etc. -
7. Send the completed form -
8. You will now receive a PUSH notification about the status of your complaint
