Not everyone needs to be familiar with mechanics, but everyone wants a quick, efficient and honest way to get their car repaired. The VBL SERVICE application will facilitate this process, improve the contact between the technical support and the customer, allow the client to think about and consult the presented quote to then accept or reject the costs.
Not everyone needs to be familiar with mechanics, but everyone wants a quick, efficient and honest way to get their car repaired. The VBL SERVICE application will facilitate this process, improve the contact between the technical support and the customer, allow the client to think about and consult the presented quote to then accept or reject the costs.
How does it work
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1. You bring your car to a service point -
2. The service representative records a video showing the part which needs to be repaired -
3. The service representative prepares an offer -
4. The service representative states a priority level to the damage and sends together with the offer and a video back to you -
5. You will now receive a PUSH notification about the status of your complaint -
6. You evaluate the terms and conditions of the offer and choose to either 'accept' or 'reject' it -
7. After the accept the presented offer the service team proceeds with the repair -
8. You have get in touch with the service team via the phone or e-mail -
9. You can now pick your car up from the service point
